Effective Date / Updated: 24.Feb. 2025

1. Introduction

Welcome to Local Tilers London. Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, contact us, or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information - Name, phone number, email address, and postal address when you contact us for a quote or service inquiry.
• Service Details - Information related to your tiling project, such as property details, project scope, and preferences.
• Payment Information - If you proceed with our services, we may collect billing details. Payments are processed securely via third-party providers.
• Website Usage Data - We collect non-personal information such as your IP address, browser type, and pages visited on our website through cookies and analytics tools.

3. How We Use Your Information

The information we collect is used to:

• Provide you with tiling services and respond to your inquiries
• Process payments and manage bookings
• Improve our website, services, and customer experience
• Send updates, promotions, or service-related communications (you can opt out at any time)
• Comply with legal and regulatory obligations

4. How We Protect Your Data

We take appropriate security measures to safeguard your personal information against unauthorized access, loss, or misuse. Our website uses secure encryption and our data storage practices comply with industry standards.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your data in the following circumstances:

• Service Providers - We may share relevant information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, subcontractors)
• Legal Requirements - If required by law, we may disclose your information to legal authorities or regulatory bodies

6. Cookies and Website Tracking

We use cookies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can modify your browser settings to disable cookies, but some website features may not function properly as a result.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Correct or update any inaccurate information
• Request deletion of your personal data, subject to legal requirements
• Opt out of marketing communications at any time

To exercise your rights, contact us at info@localtilerslondon.co.uk.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites, so we encourage you to review their policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

22 Fox Hollow Dr,
London, DA7 4UR

020 8226 5499